WHAT IS THE CANCELLATION POLICY?
I understand the need for flexibility in my client's schedules and respect how valuable their time is. I make every attempt to accommodate my client's schedules and would ask that you do the same with mine.
I kindly ask that you confirm and/or cancel your upcoming appointment no more than 48 hours before. This ensures that the respected time frame for cancelations allows me to offer that appointment to another client in a timely manner. If you must reschedule or cancel your appointment please notify me at least 48 hours before to avoid a 50% cancellation fee. Prepayment may be required to book the next appointment.
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WHAT IF I AM LATE TO MY APPOINTMENT?
I will do my best to accommodate you but if you are more than 15 minutes late you may be asked to reschedule your appointment which may result in a missed appointment. Each appointment is allotted a specific amount of time to ensure we get services done in a timely manner. I completely understand things happen
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CAN I BRING MY CHILDREN WITH ME?
For safety and liability issues, I ask that you please leave your children at home. Unless they have an appointment.
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WHAT SHOULD I DO IF I AM UNHAPPY WITH MY SERVICES?
If you are unhappy with your services, I kindly ask that you let me know within 5 days. My goal as your stylist is to ensure that you leave my chair happy. If a situation does occur where you are not satisfied with your service, please notify me and I will try my best to resolve the issue.
With that being said, not achieving final results in one session, when we have discussed in the consultation that it would require multiple sessions, does NOT constitute as a re-do.
HOW DO I BOOK?
The easiest way to book is through my Online Booking. But if you have problems please reach out to me via the contact page or private message me through instagram @hairbyemilypaige.